Effective date: 18th May 2024

This Privacy Policy explains how Toastworthy collects, uses, and protects your personal data.

Toastworthy is operated by Ember Ventures Ltd, a company registered in England and Wales (Company No. 16514522), with its registered office at Grey Courtledge, Richmond Road, Bath, BA1 5PU. You can contact us at support@toastworthy.co.

1. What We Collect

When you use Toastworthy, we collect:

- Your email address

- Responses to our input form, which may include names, stories, and optional sensitive information

- Optional video or audio uploads, if you choose to provide one

- Payment information, processed securely by a third-party provider (we never store your full card details)

- Pseudonymous analytics data, collected via cookies or similar technologies

2. How We Use Your Data

We use your data to:

- Generate and deliver your personalised speech

- Communicate with you about your order

- Process your payment

- Understand how people use our site

- Send occasional product updates or offers (you can opt out at any time)

We do not use your data to train AI models or sell it to third parties.

3. Payment Processing

Payments are handled securely by Stripe, or other trusted third-party processors. These providers process payment data on our behalf and do not share full card details with us.

4. Analytics & Cookies

We use Google Analytics 4 (GA4) to collect information about how visitors use the site. This data is pseudonymous — it doesn't directly identify you, but may include information like:

- Browser and device type

- General location (based on IP, which is anonymised before storage)

- Page views and interaction patterns

We may also use advertising features, such as:

- Retargeting ads (e.g. showing ads after you visit our site)

- Cross-device tracking

- Ad platform integrations (e.g. Meta, Google Ads)

If these are active, we will display a cookie consent banner and ask for your permission before enabling tracking cookies.

5. Marketing Communications

If you provide your email during checkout, we may contact you with:

- Speech delivery and support emails

- Product updates

- New features or launch announcements

- Occasional promotional offers

You can unsubscribe from marketing emails at any time via the link in any message.

6. Subprocessors

We use trusted third-party services to help us run Toastworthy. These include:

- Typeform (to collect your responses)

- OpenAI (to generate your speech)

- Stripe (to process payments)

- Google (for analytics and email)

- Email delivery tools (to send your speech and updates)

All subprocessors only process your data on our behalf and under strict confidentiality.

7. Data Storage & Security

Your data is stored securely in systems located in the UK, EU, and US. We take appropriate security measures to protect against unauthorised access, alteration, or disclosure.

8. Your Rights

Depending on your location, you may have the right to:

- Access your data

- Correct inaccurate data

- Delete your data

- Object to certain uses of your data

- Request a copy of your data

To exercise any of these rights, email support@toastworthy.co.

9. Children

Toastworthy is not intended for use by anyone under the age of 18. If we learn we’ve collected data from a child, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll post a notice on our website. By continuing to use Toastworthy, you agree to the latest version of this policy.